Refund policy

Return & Refund Policy

We have a 7-day return policy — you have 7 days from the date of delivery to request a return.

Every order includes a complimentary sachet so you can assess skin compatibility before opening your bottle. We encourage all customers to try the sachet first before opening the full-size product.

What Can Be Returned?

To be eligible for a return, your item must be:

• Unopened and unused

• In its original sealed packaging

• Accompanied by proof of purchase

Opened or used products are not eligible for return or refund under any circumstances, including claims of skin sensitivity or allergic reaction. As a complimentary sachet is provided with every order for patch testing purposes, opening the full-size bottle constitutes acceptance of the product.

Non-Returnable Items

The following are not eligible for return or refund:

• Opened or used products

• Products returned after 7 days of delivery

• Items not in original sealed packaging

• Items purchased during a sale, promotional event, or clearance

• Gift cards

How to Start a Return

1. Email us at admin@pinkrubus.com with subject line “Return Request”

2. Include your order number and reason for return

3. We will review and respond within 3 business days

4. If approved, we will provide the return address and further instructions

5. Items sent back without prior approval will not be accepted and may be returned to sender

Please note: Return shipping costs are the sole responsibility of the customer. pinkrubus does not provide prepaid return labels or reimburse return postage under any circumstances. 

Return Address

Our return address will be provided upon approval of your return request. Please do not send items before receiving confirmation from us.

Damages & Wrong Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us at admin@pinkrubus.com within 7 days of delivery with:

• Your order number

• Clear photos of the damaged item and packaging

We will arrange a replacement at no cost to you. Claims made outside the 7-day window may not be eligible for resolution.

Refunds

Once your return is received and inspected, we will notify you of the outcome within 3 business days. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:

• Original shipping fees are non-refundable

• We reserve the right to reject returns that do not meet the conditions stated above

Promotions & Discounts

• Items purchased during a sale or promotional event are final sale and not eligible for return or refund

• The first-time customer discount (10% off) is a one-time offer and cannot be reapplied in the event of a return and repurchase

• pinkrubus reserves the right to amend promotional terms at any time

Questions?

For any return or refund related queries, contact us at admin@pinkrubus.com. We aim to respond within 3 business days.