Shipping policy
I Just Placed an Order, When Will It Ship?
Please allow 1 - 3 business days for processing before your order is shipped. Orders are fulfilled from our Singapore and Malaysia locations.
How Long Is the Shipping Time?
- Singapore: 2-5 business days
- Malaysia: 3- 7 business days
These are estimated timeframes. Occasional delays may occur during peak seasons or public holidays.
Do You Ship Internationally?
We currently ship within Singapore and Malaysia only. Some countries require product registration or regulatory notification before sun protection products may be sold or shipped - we want to ensure full compliance before expanding our shipping reach.
If you are based outside Singapore or Malaysia and are interested in pinkrubus, we'd love to hear from you. Please reach out to us at admin@pinkrubus.com.
Will I Receive a Tracking Number?
Yes! We provide tracking for every order. Tracking details will be shared once your order has been dispatched.
If your tracking has not updated within 3 business days of dispatch, please contact us at admin@pinkrubus.com
Can I Cancel My Order?
You may cancel your order within 24 hours of placing it by contacting us at admin@pinkrubus.com with the subject line "Cancel" or via our Contact Us page.
What If My Order Arrives Damaged?
If your order arrives damaged or broken, please contact us at admin@pinkrubus.com within 7 days of delivery with:
• Your order number
• A clear photo of the damaged item and packaging
We will arrange a replacement at no cost to you. Claims made outside the 7-day window may not be eligible.
What If I Entered the Wrong Shipping Address?
Please verify your address carefully before completing checkout. pinkrubus is not liable for orders delivered to an incorrect address provided at checkout. Contact us immediately at admin@pinkrubus.com if you spot an error — we will do our best to assist if your order has not yet been dispatched.